Terms and conditions

This page (together with the policies and other terms it refers to) tells you the terms and conditions on which we supply our service ("our service") including our website www.qmee.com ("our site") and the Qmee browser and mobile applications ("our software") to you, whether as a guest or a registered user. Please read these terms and conditions carefully and make sure that you understand them before using this site, our services or our software. You should print a copy of these terms and conditions for future reference. These terms tell you who we are, how we will provide services to you, how you and we may change or end your use of the service, what to do if there is a problem and other important information.

If you do not agree to these terms of use, please refrain from using our site.

Update to site and terms

We reserve the right to update or change these terms at any time by amending this page. We will provide notice of changes to the terms by posting the new terms on the site with a new effective date. You are expected to check this page from time to time to take notice of any changes we may make. We may update our site and software from time to time, and may change the content at any time. If the need arises, we may suspend access to our site or software, or close them indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Information about us

www.qmee.com is a site operated by Qmee Ltd ("we"). We are registered in England and Wales under company number 07455925 and have our registered office at 8th Floor South, Reading Bridge House, George Street, Reading, RG1 8LS, England.

How to contact us

You can contact us by using the Contact us link on our site, or by sending us an email at support@qmee.com.

How we may contact you

If we have to contact you we will do so by writing to you at the email address you provided to us on registration.

Service availability

Our service is only intended for use by people resident in either the United Kingdom, the United States, Canada, Australia, France or Germany and accessing it from those countries. You should not use our service if you are resident in another country. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or our service or software to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, the United States, Canada, Australia, France or Germany , you do so at your own risk.

Your status

By downloading our software, you confirm that you are legally resident in either the United Kingdom, United States, Canada, Australia, France or Germany , that you are accessing our site from that country and that you are at least sixteen (16) years of age. You may only have one user account. Earnings made on any additional user accounts will not necessarily be paid and we have the right to disable any additional user accounts at any time.

Qmee services

Cash rewards for surveys

From time to time we may offer cash rewards to users who complete surveys. Subject to your compliance with these terms and conditions, when you complete a survey we may, in accordance with our user payment policy (as amended from time to time), credit a reward into your Qmee account. Rewards will only be credited for surveys that are fully completed. There may be additional limitations on certain surveys or rewards so please carefully read all applicable terms and conditions before deciding whether or not to participate in the survey. The contents of the surveys are provided by third parties and such surveys should not be interpreted as endorsement by us of those third parties. We make no warranties or representations about and assume no responsibility for the content of the third party surveys.

Any information which you submit as part of a survey (including but not limited to your year of birth, postcode or ZIP code, gender and survey responses) will be shared with the relevant survey partner, Survey information may also be aggregated and shared with other third parties. Please see our privacy notice for further details.

Cash rewards for offers

From time to time we may offer cash rewards to users who complete a third-party offer. Subject to your compliance with these terms and conditions, and the terms and conditions shown on each individual offer, when you complete an offer we may, in accordance with our user payment policy (as amended from time to time), credit a reward into your Qmee account. Rewards will only be credited for offers that are advertised by Qmee and fully completed. We cannot be held responsible if the merchant fails to report a user's sale to us. Merchants have their own rules upon which they determine transactions to be genuine - for example, an attempt to simply earn a cash reward by clicking/registering with no intention to continue to use/buy from the merchant's website could be deemed as non-genuine. These rules may or may not be advertised by Qmee or the merchant and may be discretionary.

Extra incentivised activity

From time to time we may offer extra rewards for completing certain activities within your Qmee account (e.g. survey streaks).

We reserve the right to limit, suspend or withdraw the extra rewards at any time, or to change the rewards offered.

Deal finder service

From time to time we may notify you through our software if we believe that a product you have searched for online is available for a lower price on a different site. We will make reasonable efforts to ensure that the price offered is up to date and accurate but the prices displayed will be provided to us by those third parties and so we do not guarantee that we will offer you the cheapest available price for the product or that the price is reliable, accurate or up to date. Similarly, while we aim to notify you of a price which is cheaper than the price which you are viewing, we do not guarantee that this will always be the case.

Please note that the products offered are provided by third parties and all purchases made will be via third party sites. Your contract for those products will be with those third parties and on their relevant terms and conditions and notification of the price difference should not be interpreted as endorsement by us of those third parties. We make no warranties or representations about and assume no responsibility for the content of the third party sites and we have no liability to you in respect of such purchases.

How we may use your personal information

On creating your user account you will be asked to supply your e-mail address and country of residence. We will also store details of the searches you make when using the service. When you make a request to cash out the balance in your user account we may provide you with the option to submit further information, for instance your age or town of residence.

More information about how we collect and process your data is available in our privacy policy.

Receiving payments

You will only be able to receive payments credited to your user account via PayPal or via such other payment provider that we make available from time to time. Alternatively, you can donate them to one of several charities from a list specified by us, or cash out to a giftcard from a list specified by us. To order a gift card you will need to verify your identity. We will let you know how we require you to do this; we might require you to first cash out (any amount) to your PayPal account or we might require you to go through an alternative identity checking service. If you choose to cash out to a giftcard you will be issued a code to redeem your giftcard. We do not hold any responsibility for the code issued and we will not be able to reissue the code. We reserve the right to remove any giftcards offered at any given time. You will be able to redeem your user account balance at any time, however some giftcards may have a minimum redemption threshold (for example, £5/$5). Please see the specific information provided about each giftcard during the redemption process for details of any minimum redemption thresholds. Options for redeeming your user account balance are subject to change on reasonable notice by us. We will not be liable for any payments owed to you in the event that you provide us with an incorrect PayPal account number or other relevant details. We will also not be liable for any payments owed to you in the event of a catastrophic data, software or server error, cyber-attack or other event that makes it impossible for us to determine the payments that have been accrued.

We are entitled to suspend your user account at any time at our sole discretion. If your account has not been used for one (1) year or more we will retain the balance in the account, otherwise we will pay the balance of the account to you. We may also suspend your use of our service at any time at our sole discretion.

You acknowledge and agree that we do not have the ability to determine whether or not the cash rewards you earned or redeemed through your Qmee account are considered reportable taxable earnings in your jurisdiction. You are therefore responsible for any and all tax liability arising from, or associated with, your use of the Qmee website and Qmee app, including liability arising from your accrual of cash rewards or your redemption of such cash rewards. As a condition of your continued use of the Qmee website and app, we reserve the right to require you to provide necessary tax reporting information if our records show that you are, or may be, required to report the value of cash rewards to an appropriate tax authority. You will find your full cash rewards history is available to you on your Qmee account History tab on your dashboard. We encourage you, as it is your responsibility, to seek advice of a tax expert in order to determine the tax consequences of your use of the Qmee website and app, and any associated cash rewards earned or redeemed.

Qmee utilizes Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

Friend get friend referral scheme

From time to time, we may offer a friend get friend referral scheme, to users designated by us. For every referral that signs up to Qmee through your referral link, you will receive a reward into your Qmee account, on their first cashout to PayPal or Gift card. Referrals must follow your referral link in order for you to receive the reward.

We reserve the right to suspend the referral scheme at any time.

Accessing our service

Access to our service is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice (see below). We will not be liable if for any reason our service is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You must not allow any other person to use your user account. You must treat your user account ID and password as confidential, and you must not disclose it to any third party. We have the right to disable any user account ID or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our service, including our site and our software. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy of any on-screen information for your own private use.

If you print off, copy or download any part of our service in breach of these terms and conditions, your right to use our service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Qmee is a EU and US registered trade mark of Qmee Ltd.

Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We are not liable or responsible for any failure to provide our service or failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by reasons outside our reasonable control.

We are not liable for business losses. We only supply the service and software for domestic and private use. If you use the service or software for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these terms shall limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

When providing our service we provide links to the websites of third parties. We assume no responsibility for the content of the third party websites that are linked to. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Misuse of account

Our service is intended to reward normal internet browsing behaviours and you should not click on a sponsored result if you have no genuine interest in that sponsored result or complete surveys inaccurately. If we are of the opinion (or our algorithms suggest) that you are abusing our service, including but not limited to clicking on sponsored results in which you have no genuine interest, clicking on a sponsored result on multiple occasions or completing surveys using inaccurate or fraudulent information, we are entitled, at our sole discretion, to reduce the amount of the payments being made to you or to stop making payments to you altogether.

You must not misuse our service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our service (including our site), the server on which our site is stored or any server, computer or database connected to our service. You must not attack our service via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our service (including our site) will cease immediately.

Reliance on information posted

Commentary and other materials posted on our site or otherwise provided by our service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you or anyone who may be informed of any of such material.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site or use of our service although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you reside in the United States, this agreement will be governed by and construed in accordance with the laws of the State of New York without giving effect to any principles of conflict of law. You agree to first bring any case relating to a dispute hereunder to be decided before one arbitrator in final, binding, non-appealable arbitration in New York, NY under the rules of the American Arbitration Association. Each party shall divide the costs equally of such arbitration and in the event the arbitrator decides the arbitration fees would be hardship on you, the arbitrator may allow for Qmee to pay 100% of the arbitration fees (not including your attorneys’ fees, which must be borne by you). You may also participate in the arbitration by phone if you are unable to come to New York. You agree to bring any case hereunder individually and not as a member of any class or part of any type of class action case. YOU UNDERSTAND THAT EXCEPT FOR THE OBLIGATIONS SET OUT IN THIS SECTION, YOU WOULD HAVE A RIGHT TO A TRIAL BY JURY AND YOU HEREBY WAIVE SUCH RIGHT. An arbitration award hereunder may be enforced by any court of competent jurisdiction. Notwithstanding anything to the contrary herein, you agree that Qmee may bring an action relating to its intellectual property rights, including an injunction related to such rights, in any court of competent jurisdiction without using the arbitration mechanism herein. You acknowledge and agree that the warranty disclaimers and liability and remedy limitations in this Agreement are material terms of this Agreement and that they have been taken into account in the decision by Qmee to provide the service. You may not assign any of your rights, obligations or privileges without the prior, written consent of Qmee. This agreement and any Qmee posted operating rules constitute the entire agreement of the parties with respect to the subject matter of this agreement, and supersede all prior or contemporaneous communications and proposals whether oral, or written, between the parties with respect to the subject matter of this agreement, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter.

Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at the following address: https://ec.europa.eu/consumers/odr/.

Your concerns

If you have any questions or complaints about our site, our services, our software or your user account, please contact support@qmee.com. Our service displays some content that belongs to and is made available by third parties (sponsored search messages, surveys). This content is the sole responsibility of the relevant party. We may review content for legality and compliance with our policies, and we may remove or refuse to display content that we reasonably believe is non-compliant. However we may not review content as a matter of course, so please do not assume that we do. If you have any concerns about any of the content displayed as part of our service, please contact support@qmee.com.

Thank you for visiting our site.

Last updated: September 2022